MySRBN - Register/Subscribe

Registration

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Registration Form

Full Name:

NRIC:

NRIC Front:

NRIC Back:

Sarawak ID (If Any):

Address:

Address 2:

Postcode:

City:

Phone No.:

Email:

Occupation:

Household Income:

Number of person in Households:

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General Terms & Conditions

Service Provisioning

The Customer must be at least eighteen (18) years of age at the date of application and have the legal capacity to fill in the Registration Form (whether online or physical) and must ensure that all information and documents submitted to SDEC for the purpose of registering for the Service are accurate, true, current and complete.

Service Installation

The Customer must ensure that the premise have at least two (2) 13A power outlets available for the usage of equipment to be installed, site is free from any danger that may cause hazard to MySRBN installers. If hazard is present, the Customer is responsible to correct the situation. Should the Customer refused/fail to correct the situation/condition, SDEC reserve the right to cancel the installation. Upon successful installation, SDEC shall provide the Customer with Internet Protocol address or login name and password, as the case may be.

The Customer must safeguard and maintain the equipment for the Service after the service installation and will be responsible for any modification or damage upon any equipment provided by SDEC due to the Customer’s fault or negligence. The Customer will have to bear the cost of the equipment according to its value, as reasonably determined by SDEC.

Fees

Upon connection of the Service to the Customer’s premise, the Customer shall be liable for and to pay to SDEC the Service fee within the period stated in the bill and include all charges, fees, costs or other amount as shown in the bill, notwithstanding that the Customer may dispute the same for any reason(s) whatsoever.

Billing

The Customer shall be fully responsible to ensure the accuracy and validity of the billing address, email address and mobile telephone number as provided in the Registration Form. Online bill will be made available to the Customer on monthly basis via Online portal and the Customer agrees to verify the bill made available online from time to time.

Consent

The Customer shall provide consent to SDEC to use the Customer’s personal information being used by SDEC in accordance with the MySRBN Privacy Statement.

Customer’s Information and Privacy Notice

The submission of the Registration Form by the Customer to subscribe to the Service, the Customer will be providing his personal data to SDEC. Any personal data provided by the Customer to SDEC in connection with the Registration Form / the Service shall be kept confidential and is subject to the Privacy Notice of SDEC. SDEC shall take all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage or destruction of the personal data.

By submitting this Registration Form, the Customer is deemed to have given consent to MySRBN installers to gain access to the Customer’s premises with prior notice to place and install the equipment.

Upon receiving the Customer’s Registration Form, a notification via SMS or Email confirming the registration will be sent to the Customer. The Customer will be notified within two (2) days in the event the registration is successful. An appointment will be scheduled by the MySRBN installer within two (2) weeks for installation.

Customer Obligations

The Customer must adhere to the minimum subscription period of twenty-four (24) months from the date of activation of the Service or such other minimum period of subscription as may be determined by SDEC from time to time.

The Customer must comply with the – GENERAL TERMS AND CONDITIONS of MySRBN, FAIR USAGE POLICY and PRIVACY POLICY applicable for the Service or value-added services or sales campaign as may be subscribed by the Customer.

The Customer must not use the Service: (a) to send spam or unsolicited email messages, and against public interest; (b) for commercial business purpose or resell the Service; (c) for any unlawful purpose such as vice or gambling, (d) infringement of other people\'s intellectual property; and (e) publishing any defamatory or abusive material;

Suspension

SDEC may, without prior notice, suspend the Service for a period determined by SDEC in the event that any Fees and/or payment due hereunder for the Service provided is not settled in full on due payment date; there is outstanding fee and/or payment due from the Customer; the Customer failed to comply with the Terms and Conditions herein including committing any action that falls within the prohibited use as stated herein; and any occurrence of scheduled or unscheduled outages which cause an interruption to the Service, including but not limited to maintenance of SDEC’s Equipment or systems.

In the event of any suspension of the Service by SDEC, SDEC may if it deems appropriate at it sole discretion and upon such terms, as it deems proper reconnect the Service, in which event the Service shall continue in effect as if the Service had not been suspended. SDEC shall have the right to impose on the Customer a reconnection fee at a rate to be notified by SDEC.

Termination

SDEC reserves the right to terminate the Customer’s registration where the Customer fails to make payment of any of the Fees, charges and/or any sum due to SDEC as and when it falls due; fails to comply with the terms of this Terms and Conditions; and/or provides false or incomplete information to SDEC.

SDEC has the right to recover all charges, costs, and interests due and any other incidental damages that it has incurred.

Amendment, revision and alteration the Service and/or the Terms and Conditions:

SDEC reserves the right from time to time to make any amendment, revision and alteration as it deemed necessary and/or required either to its Service or the Terms & Conditions. The Customer will be notified of such changes via the Customer’s registered email. Continued usage of the Service by the Customer will be deemed as acceptance towards the Service and/or the Terms & Conditions.

Limited Liability:

The Service is provided on “best effort" basis. SDEC makes no warranty of any kind, either expressed or implied, and expressly disclaims all implied warranties, including, but not limited to warranties of accuracy, availability, stability or accessibility of the Service including access to any online sites or destination or domain and/or the equipment. SDEC also makes no warranty that the equipment will be compatible with the Service. The Customer acknowledges that SDEC does not and cannot in any practical way supervise, edit or control the content and form of any information or data accessed by the Customer through the Service. SDEC shall not be held responsible and hereby disclaim any and all liabilities whatsoever with regard to any information or content accessed through the Service.

Tax

The Customer shall bear all Government taxes, service tax, levies and other costs imposed by law in relation to the provision of the Service by SDEC. In particular, where Service Tax (“ST”) is applicable to SDEC as the supplier under this Terms and Conditions, SDEC is entitled to charge the ST payable to the Government on the Service and/or any SDEC services or equipment supplied to the Customer.

Contact

If the Customer encounters any technical difficulties or have any queries, the Customer may call the MySRBN Toll Free Call Centre at:

TOLL FREE MySRBN CALL CENTRE

Toll Free Number : 1800 – 88 – 7709

Operation Time : 24 Hours

I agree to MySRBN's Terms & Conditions, Privacy Notice and declare that all the related information given is true, current and complete to the best of my knowledge.